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FAQ
Frequently Asked Questions from Guests
Questions Before Stay
Stays by Minors
For stays by minors alone, a consent form from a parent or guardian is required. Please download the consent form from below, sign it, and bring it with you. For stays of more than one person, please submit one form per person.
Accommodation Agreement
You agree to the accommodation agreement at check-in. If you do not agree, you
cannot stay.
Food and Drink in Rooms
Eating and drinking in dormitories is prohibited. There is no problem in private rooms, but a penalty may be charged for room damage.
Extended Stay
For extended stays, please inform the reception staff. Depending on other guests' reservations, you may be asked to move rooms.
Check-in
Check-in is from 4 PM to 11 PM A late check-in fee applies. Reception hours are until 11:00 PM.
Luggage Storage
Luggage storage is available before Check-in for a fee. Please inquire at the hostel for details.
Cancellation Policy
Cancellation fees are as follows:
On the day：100% of the accommodation fee
From 2 days before：100% of the accommodation fee
Varies by season, so please check at the time of booking. Non-refundable plans cannot be
refunded.
Smoking
Please note that all rooms are strictly non-smoking. In the event that smoking is detected, a violation fee may be charged. Smoking areas are provided inside or outside the facility at HOMMACHI EAST.
Questions about the Stay
Check-out
Early Check-out： No special procedure is required for early Check-out. During reception hours, please inform the staff. Outside business hours, please return the key to the designated place.
Late Check-out： The amount varies by Hostel. Please contact the Hostel directly.
Facilities
Laundry：Available (not available at AKIHABARA)
Bath/Toilet：Shared (Some private rooms at SHINSAIBASHI EAST and HOMMACHI EAST
include en suite bathrooms.)
All private rooms in ASAKUSA KAPPABASHI have en suite
Hair Dryer：Available
Shampoo：Available (free)
Kitchen：Available at MINAMISENJU, HOMMACHI EAST, ASAKUSA KAPPABASHI, SHINSAIBASHI EAST
Paid rental bicycles：Paid rental bicycles are available on-site at ASAKUSA KAPPABASHI and HOMMACHI EAST.
Dormitory Use
Please contact the Hostel if you prefer a lower bunk bed.
*We may not be able to accommodate your reservation depending on available rooms.
Payment Methods
We accept cashless payments only.
*Please note: Laundry machines are cash-only.
Accepted payment methods:Credit Cards / PayPay / IC Transit Cards
