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Frequently Asked Questions from Guests

Questions Before Stay

Stay of Minors

For stays by minors alone, a consent form from a parent or guardian is required.
Please download the consent form from below, sign it, and bring it with you. For stays of more than one person, please submit one form per person.

Consent Form List

Accommodation Agreement

You agree to the accommodation agreement at check-in. If you do not agree, you cannot stay.

View Accommodation Agreement

Food and Drink in Rooms

Eating and drinking in dormitories is prohibited.
There is no problem in private rooms, but a penalty may be charged for room damage.

Extended Stay

For extended stays, please inform the reception staff.
Depending on other guests' reservations, you may be asked to move rooms.


Check-Check-in is from 4 PM to 11 PM
A fee is charged for late Check-in.
Business hours are until 11:00 PM.

Luggage Storage

Luggage storage is available before Check-in for a fee.
Please inquiry the hostel for details.


Except for KURAMAE WEST, smoking areas are provided inside or outside the facility.
KURAMAE WEST is completely non-smoking.

Cancellation Policy

Cancellation fees are as follows:

On the day:100% of the accommodation fee
From 2 days prior:100% of the accommodation fee

Varies by season, so please check at the time of booking. Non-refundable plans cannot be refunded.

Questions about the Stay


Early Check-out:No special procedure is required for early Check-out.
During reception hours, please inform the staff. Outside business hours, please return the key to the designated place.

Late Check-out: The amount varies by Hostel. Please contact the Hostel directly.


Laundry:Available (not available at AKIHABARA)

Bath/Toilet: Shared (some private rooms in SHINSAIBASHI EAST, HOMMACHI EAST have en suite)
All private rooms in ASAKUSA KAPPABASHI have en suite

Hair Dryer:Available

Shampoo:Available (free)


Bicycle Rental:Available only at ASAKUSA KAPPABASHI, MINAMISENJU and SHINSAIBASHI EAST have DOCOMO Bike Share.

Facilities vary by location.
Please inquiry the Hostel.

Dormitory Use

Please contact the Hostel if you prefer a lower bunk bed.
*∫We may not be able to accommodate your reservation depending on available rooms.

Payment Methods

Cash, credit card (AKIHABARA, KURAMAE WEST also accept PayPay)

Accepted Cards:Visa / Mastercard / American Express / JCB / Diners Club / Discover

Linen Compensation

If linen is soiled, the following penalties will be charged:
Double Duvet Cover:¥1,300
Double Sheet:¥900
Single Sheet:¥800
Bath Towel:¥400